The client embarked on a RPA journey with the aim of improving its agility and speed to market in light of evolving market forces and increased customer expectations.
Old mutual had many drivers for wishing to explore the potential of RPA. Being a big traditional bank, legacy systems were hampering their innovation potential. Administrative costs were increasing, coupled with pressure from new entrants and digital disruptors. Increasing regulatory demands were increasing the operational risk. The need to deliver greater agility and efficiency across the value chain.
The project was initiated in the group services business, starting with a pilot to automate six ‘money out’ and policy administration processes. The programme included the following phases:
1. Initial Pilot – showed the potential by automating 2 process
- Strategy and opportunity assessment to set the business objectives and prioritise processes
- Establishment of group level operating model for the digital workforce
- Operational and IT readiness
3. Full implementation
- Extending RPA into IA
- Creating a shared multi-purpose digital workforce
- Enhancement of the delivery methodology
Bots going live
Year 1 ROI
Required customer time per process