We build integrated, human-digital workforces
To scale a Digital Workforce, the delivery of automation needs to shift from automating as-is processes, to the design and delivery of new automation-enabled business and operating model innovations. From a delivery partner perspective, this requires a strategic partnering approach, with an enabling transformative method. In DigiBlu, we take a unique consulting-led approach to this.
Click the icons to navigate through the journey
We start at the top - gaining executive buy-in from decision-makers.
Assess the business objectives, the case for change, the sources of value.
Business and operating model imperatives, tech options, service delivery model, estimates costs & benefits, Flightplan.
4. Opportunity Assessment
Identify wave one, identify candidate processes - as a portfolio, plan, initial business cases.
5. POC / Pilot
Quick proof of concept/value if necessary to prove the capability.
IT Infrastructure & dev environments, architecture policies, HR policies, vendor agreements etc.
Solution & Design.
Process deep-dives, 'as-is' analysis to 'to-be' design. Writing of Automation Work Instructions (AWIs).
Business case & plan.
In depth business case for each process new 'to-be' process. Plan for build and release.
Build the process minimum viable product (MVP) using our agile kanban methodology. We extensively reuse objects to ensure we work smarter not harder.
Evolve the automation by using the MI to decide how it can be enhanced. Focus on building resolutions to most common exceptions.
Prove the success of the MVP through hyper-care by closely testing and monitoring the automation in production.
Monitor the deployed process through the control room in the CoE.
Automation in the DNA
Multi-Purpose, Integrated, Human-Digital Workforce
Automation, scaled across the enterprise - reducing costs, improving customer satisfaction, improving compliance, improving employee satisfaction - delivering competitive advantage.
Introduction of more advanced, cognitive technologies to extend the reach and breadth of automation.
Services, business models and operating models reimagined. Automation can and will change what you can offer your customers.