Our approach

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Our Approach

We build integrated, human-digital workforces

The Journey

To scale a Digital Workforce, the delivery of automation needs to shift from automating as-is processes, to the design and delivery of new automation-enabled business and operating model innovations. From a delivery partner perspective, this requires a strategic partnering approach, with an enabling transformative method. In DigiBlu, we take a unique consulting-led approach to this.

Deliver

Define

Operate

Click the icons to navigate through the journey

Define

1. Sponsorship

We start at the top - gaining executive buy-in from decision-makers.

2. Strategy

Assess the business objectives, the case for change, the sources of value.

3. Define

Business and operating model imperatives, tech options, service delivery model, estimates costs & benefits, Flightplan.

4. Opportunity Assessment

Identify wave one, identify candidate processes - as a portfolio, plan, initial business cases.

5. POC / Pilot

Quick proof of concept/value if necessary to prove the capability.

6. Readiness

IT Infrastructure & dev environments, architecture policies, HR policies, vendor agreements etc.

Operate

Define

Deliver

Solution & Design.

Process deep-dives, 'as-is' analysis to 'to-be' design. Writing of Automation Work Instructions (AWIs).

Business case & plan.

In depth business case for each process new 'to-be' process. Plan for build and release.

Build the process minimum viable product (MVP) using our agile kanban methodology. We extensively reuse objects to ensure we work smarter not harder.

Evolve the automation by using the MI to decide how it can be enhanced. Focus on building resolutions to most common exceptions.

Prove the success of the MVP through hyper-care by closely testing and monitoring the automation in production.

Monitor the deployed process through the control room in the CoE.

Operate

Automation in the DNA

Continuous Innovation

Multi-Purpose, Integrated, Human-Digital Workforce

Automation, scaled across the enterprise - reducing costs, improving customer satisfaction, improving compliance, improving employee satisfaction - delivering competitive advantage.

Introduction of more advanced, cognitive technologies to extend the reach and breadth of automation.

Services, business models and operating models reimagined. Automation can and will change what you can offer your customers.