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Contact Centre

Intelligent Automation and Contact Centre Experts
Want to know more?

The Contact Centre Conundrum

Legacy systems

Siloed channels & data

Customers smarter than organisations

More competitive market place

Digital disruptors

Squeezed economics

Difficult, high-cost, impersonal conversations

Sub-optimal, disconnected experience

Long time to competence versus required flexibility

Need to do more with less with one hand tied behind our backs

Imagine: Computer Says ...

"Yes"

An agent having all the right information at the right time

Eliminating all unnecessary keystrokes and working across systems

 

Letting agents focus on the customer conversation

 

Having a simple UI that removes reliance on base systems

And …

No systems development necessary

 

No need to swap out legacy systems

With Transformative Results

25% cost reduction
Faster, better, improved CV
Lower effort
Happier staff
200%+ year 1 ROI

DigiBlu and Intelligent Automation can do that

We've built partnerships with the leading Intelligent Automation players to bring automation to the front office

We're Contact Centre Transformation Specialists

Specialist and experienced experts
Award winning
Advantaged commercials
Years of experience
Track record of delivering savings

Get in touch to learn more

  • Approach
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  • Technology

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