The Contact Centre Conundrum
Legacy systems
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Siloed channels & data
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Customers smarter than organisations
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More competitive market place
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Digital disruptors
Squeezed economics
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Difficult, high-cost, impersonal conversations
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Sub-optimal, disconnected experience
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Long time to competence versus required flexibility
Need to do more with less with one hand tied behind our backs
Imagine: Computer Says ...
"Yes"
An agent having all the right information at the right time
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Eliminating all unnecessary keystrokes and working across systems
Letting agents focus on the customer conversation
Having a simple UI that removes reliance on base systems
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And …
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No systems development necessary
No need to swap out legacy systems
With Transformative Results
25% cost reduction
Faster, better, improved CV
Lower effort
Happier staff
200%+ year 1 ROI
DigiBlu and Intelligent Automation can do that
We've built partnerships with the leading Intelligent Automation players to bring automation to the front office
