The Contact Centre Conundrum
Need to do more, with less, with one hand tied behind our backs
Siloed Channels & Data
Duration to Competency V Flexibility
Customers Smarter than Organisation
Difficult, Impersonal, High-Cost Conversations
Sub-Optimal, Disconnected Experiences
What if there were a better way?
An agent having all the right information at the right time
Eliminating all unnecessary keystrokes and working across systems
Letting agents focus on the customer conversation
Having a simple UI that removes reliance on base systems
No systems development necessary
No need to swap out legacy systems
With Transformative Results
Service Assist Can Do That
Creates a dynamic, web-based User Interface that extends automation into the front office.
Contact centre and automation experts. Our people design, drive and deliver your transformation programmes.
Market leading automation software, creates virtual workers which interact with systems as users do.