Contact Centre

Intelligent Automation and Contact Centre Transformation
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The Contact Centre Conundrum

Need to do more, with less, with one hand tied behind our backs
Legacy Systems
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Squeezed Economics
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Siloed Channels & Data
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Duration to Competency V Flexibility
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Customers Smarter than Organisation
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Difficult, Impersonal, High-Cost Conversations
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Digital Disrupters
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Sub-Optimal, Disconnected Experiences

What if there were a better way?

An agent having all the right information at the right time
Eliminating all unnecessary keystrokes and working across systems
 
Letting agents focus on the customer conversation
 
Having a simple UI that removes reliance on base systems
And …
No systems development necessary
 
No need to swap out legacy systems

With Transformative Results

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Service Assist Can Do That

Creates a dynamic, web-based User Interface that extends automation into the front office.

Contact centre and automation experts. Our people design, drive and deliver your transformation programmes.  

Market leading automation software, creates virtual workers which interact with systems as users do.

We're Contact Centre Transformation Specialists

Get in touch to learn more