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Digital Experience

Digital transformation is key, but most programmes fall short on the experience, for customers & employees, we call this the experience gap 
We help people deliver real transformation in the front office,
both the experience and the efficiencies, with in-year ROI and limited IT impact.
 

The Contact Centre Conundrum

Need to do more, with less, with one hand tied behind our backs
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Legacy Systems
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Squeezed Economics
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Siloed Channels & Data
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Duration to Competency V Flexibility
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Customers Smarter than Organisation
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Difficult, Impersonal, High-Cost Conversations
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Digital Disrupters
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Sub-Optimal, Disconnected Experiences
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What if there were a better way?

All the right information at the right time for agents


No unnecessary keystrokes / working across systems 


Let agents focus on the conversation

 
Simple UI that removes reliance on base systems

 

And ...

No system development necessary
 

No need to swap out legacy systems

With Transformative Results

DXT can do that

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A dynamic, web-based UI.

Designed to be the CS hub for agents.

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Takes the robot out of the human and does the systems heavy listing for the agent.

Contact centre and automation experts. We design, drive and deliver your transformation.

We bring the Experience to Digital Transformations

DigiBlu's team uses its years of experience to transform customer contact operating models
in big blue chips