Digital transformation is key, but most programmes fall short on the experience, for customers & employees, we call this the experience gap
We help people deliver real transformation in the front office,
both the experience and the efficiencies, with in-year ROI and limited IT impact.
The Contact Centre Conundrum
Need to do more, with less, with one hand tied behind our backs
Siloed Channels & Data
Duration to Competency V Flexibility
Customers Smarter than Organisation
Difficult, Impersonal, High-Cost Conversations
Sub-Optimal, Disconnected Experiences
What if there were a better way?
All the right information at the right time for agents
No unnecessary keystrokes / working across systems
Let agents focus on the conversation
Simple UI that removes reliance on base systems
No system development necessary
No need to swap out legacy systems
With Transformative Results
DXT can do that
A dynamic, web-based UI.
Designed to be the CS hub for agents.
Takes the robot out of the human and does the systems heavy listing for the agent.
Contact centre and automation experts. We design, drive and deliver your transformation.