Digital Solutions
Robotic Process Automation
Robotic Process Automation (RPA) is a technology that employs software robots to automate repetitive, rules-based tasks. Activities can be executed automatically through an Application’s User Interface or via API’s, resulting in streamlined processes, reduced errors, operational efficiencies, and significant cost savings. While RPA solutions typically attract in-year ROI, embarking on a programme of automation across the entire business offers most potential benefit as developers capitalise on reusable components to accelerate solution delivery.
Web Forms and Applications
Every company needs to collect data from customers, employees or suppliers, whether it's capturing sales leads, onboarding candidates or feedback forms. User Experience is often lacking, yet plays a crucial role in creating and maintaining competitive advantage. The DigiBlu team will work with you to build & deploy Forms and Applications that not only look good, but streamline workflow and create opportunity for further automation.
Systems Integration
System integration is about making your technology and processes work together seamlessly. By unifying your systems you enable effective communication and data flow across departments which reduces duplication of effort, enhances decision-making with real-time insights, and improves operational efficiency. We have a range of tools and techniques to deliver integration of both modern (API) and legacy (RPA) systems.
Virtual Agents
Virtual Agents are AI-powered entities that simulate human interactions, providing personalised assistance and resolving queries across various digital platforms with consistency. They excel at handling routine queries, while continuously learning and adapting, improving accuracy and efficiency with each interaction, and supplying valuable insights into customer behaviours. Deploying virtual agents frees up human agents for more complex issues, enhancing overall productivity, elevating customer experience, and positioning your organisation as pioneers in leveraging AI for service delivery.
Business Intelligence
Business Intelligence (BI) is a term used to describe converting raw data into meaningful insights that drive strategic decisions. We work with your management and operational teams to unlock a holistic view of your business, empowering you with comprehensive insights needed to navigate your transformational journey with clarity and precision.
User Experience (UX) Design
Elevate your digital presence and enhance customer satisfaction. UX design focuses on creating seamless and intuitive experiences for users across websites, mobile apps, and other digital platforms. Our experts conduct user research to understand needs, and design intuitive interfaces that lead to increased customer loyalty and higher retention rates.