Digitising intake at Emergency Humanitarian Relief Centers
Major US City
"No-code and low-code technologies deliver the speed and flexibility needed for rapid business solutions. With robust security, functionality, and compliance, they often provide a more tailored fit than off-the-shelf systems and can be implemented in a fraction of the time."
Nick Bantick
Head of Digital Solutions - DigiBlu
.jpg)
Overview
Our client is a US-based agency that supports key projects for a major US City. Their projects focus on urgent responses to Natural Disasters and the Refugee Crises, and typically require rapid deployment of new processes and technology solutions.
Problem Statement
Humanitarian Relief Centers can be hectic places at times with high footfall, language barriers, emotions running high and an air of uncertainty. Structure and efficiency are critical to making people feel safe, gathering important information and getting them the support they need.
Solution
A digital solution to log intake of new arrivals sought to improve the speed of data capture and the quality of information. A HIPAA-compliant form was launched at short notice that enabled support staff to capture intake information on tablets. Two-way integration with the core database ensured that (1) data was captured against the correct individual, and (2) that information made its way onto the individual’s record. With such high volumes of new arrivals and wide variety of complex needs, management information was required to ensure that sufficient support was available. The digital Form was integrated with a PowerBI dashboard to provide this information in real-time.
Outcome
Within a week, our client began documenting intake data through the digital solution, providing structure to the administrative process, and improving the user experience for the refugees. Hours per day of manual effort to compile and present management information was eliminated, allowing more time to interrogate the data and focus on continually improving the services being provided.