Email is the love-hate relationship we can’t seem to escape. It’s the go-to communication channel for customers, partners, and employees—it’s convenient, familiar, and doesn’t require navigating frustrating phone menus or ineffective chatbots. But here’s the catch—email is also one of the most resource-intensive channels to manage and one of the hardest to automate.
Email: The Beast That Won’t Be Tamed
Over 347 billion emails are sent and received daily, according to the Radicati Group. No wonder email remains a primary method of customer contact for many organisations. Despite its popularity, email is labour-intensive, requiring a human touch for careful interpretation, data gathering from outdated systems, policy application, and crafting a thoughtful response. This often leads to prolonged email exchanges, delayed resolutions, and more follow-up emails—resulting in frustrated customers, overwhelmed staff, and rising operational costs.
Why Email Is a Money Pit
“Why not push everyone to self-serve channels?” you might ask. It’s not that simple. Many consumers turn to email because self-serve options like chatbots and FAQs often fall short, lacking access to necessary data buried in legacy systems. When self-serve channels fail, customers revert to email, overburdening your inbox and creating inefficiency. Agents spend time on repetitive tasks that could be automated, leaving little room for work that drives your business forward.
Enter DigiBlu Engage: The Email Virtual Agent You’ve Been Waiting For
But what if you could change this? Imagine an email virtual agent that handles the heavy lifting. This isn’t a futuristic idea—it’s technology available today that can be deployed in months with minimal IT effort.
The email virtual agent classifies incoming emails with high accuracy, automatically gathers relevant information, applies necessary policies, and even drafts a response. All your agents need to do is review, edit, and send. By automating 50-75% of the workload, this technology improves response times, reduces costs, and frees up your agents for strategic tasks. Plus, it can be adapted across your self-serve channels, making them more effective and further reducing email load.
DigiBlu Engage - A quick overview
The Benefits: Faster Responses, Happier Customers, More Productive Teams
Deploying an email virtual agent offers several benefits:
Slash Operational Costs: Automating repetitive tasks reduces costs and boosts efficiency.
Improve Response Times: Faster responses reduce follow-up emails and increase customer satisfaction.
Elevate Your Workforce: Free from mundane tasks, your agents can focus on complex issues and high-touch interactions.
Enhance Self-Serve Channels: The same technology can enhance chatbots, FAQs, and other self-serve tools.
Turning the Tide with Email Virtual Agents
Email doesn’t have to be a money pit. With the right technology, you can turn your biggest headache into one of your biggest wins. Leveraging email virtual agents doesn’t just improve efficiency—it transforms your organisation’s communication. The result? A leaner, more agile operation that responds to customer needs faster, more accurately, and at a fraction of the cost.
In today’s fast-paced business environment, where customer experience can make or break your success, isn’t it time to let technology do the heavy lifting? Your inbox—and your bottom line—will thank you.
Find out more about DigiBlu Engage and our AI solutions here or click on the button below to contact us.
